Last Updated: September 30, 2026

Haven Lake Coaching LLC (“Haven Lake Coaching,” “Haven Lake,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, schedule services, communicate with us, or otherwise interact with Haven Lake Coaching.

Information We May Collect

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Phone number

• Scheduling and appointment information

• Information submitted through forms or during the scheduling process

• Communications sent to Haven Lake Coaching by email, text message, telephone, or other methods

When services involve a minor, we may also collect information from or about the minor's parent or legal guardian as reasonably necessary to coordinate services, obtain appropriate consent, communicate regarding services, and maintain business records.

Our website and service providers may also automatically collect limited technical information, such as browser type, device information, IP address, and information about how visitors interact with the website.

How We Use Your Information

Information collected may be used to:

• Schedule and manage coaching or introductory sessions

• Communicate about appointments or services

• Respond to questions or inquiries

• Process payments

• Provide and improve Haven Lake Coaching services

• Maintain appropriate business and administrative records

• Operate, maintain, and understand use of our website

• Comply with applicable legal obligations

Haven Lake Coaching does not sell your personal information.

Scheduling and Website Services

Haven Lake Coaching uses Squarespace and Squarespace Scheduling (Acuity) to operate its website and manage appointments. Information provided through these services may be processed and stored by Squarespace in accordance with its own privacy practices.

Payment Information

Payments are processed through Stripe. Haven Lake Coaching does not directly store complete credit or debit card information. Payment information submitted during checkout is processed by Stripe in accordance with Stripe's own privacy and security practices.

Virtual Sessions

Virtual coaching sessions may be conducted using Google Meet. Information processed through Google services is subject to Google's applicable privacy practices.

Email, Phone, and Text Communication

Haven Lake Coaching may communicate with clients, prospective clients, and, when appropriate, parents or legal guardians by email, telephone, or text message using the contact information provided.

Please be aware that ordinary email and text messaging may not provide the same level of privacy or security as specialized secure communication systems. Avoid sending highly sensitive personal information through routine email or text messages.

Coaching and Health Information

Haven Lake Coaching provides coaching services and does not provide psychotherapy, medical care, diagnosis, or mental health treatment.

Haven Lake Coaching is not representing its coaching services or routine communications as HIPAA-covered healthcare services. Clients and prospective clients should use discretion when sharing sensitive health or personal information through the website, scheduling system, email, or text.

Privacy of Minors

Haven Lake Coaching may provide coaching services to adolescents with appropriate parent or legal guardian involvement and consent.

Personal information relating to minors will be collected and used only as reasonably necessary to provide and administer coaching services, communicate regarding services, process payments, maintain appropriate business records, and meet applicable legal obligations.

Haven Lake Coaching does not knowingly collect personal information online from children under 13 without appropriate parental or legal guardian consent. If we learn that personal information from a child under 13 has been collected without required consent, we will take reasonable steps to address the information appropriately.

The privacy expectations, parent or guardian involvement, and limits of confidentiality applicable to adolescent coaching will be discussed before coaching services begin.

Cookies and Analytics

Our website or the services used to operate it may use cookies and similar technologies to support website functionality, understand website traffic, remember preferences, and improve the visitor experience.

Your browser may allow you to limit or disable cookies. Doing so may affect some website functionality.

Third-Party Services

Haven Lake Coaching relies on third-party providers to operate portions of the business, including services related to website hosting, scheduling, payment processing, virtual meetings, and communications.

These providers maintain their own privacy and security practices. Haven Lake Coaching is not responsible for the privacy practices of third-party websites or services.

How We Protect Information

Haven Lake Coaching takes reasonable administrative and technical measures to protect personal information. However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business and recordkeeping needs, and applicable legal obligations.

Your Choices

You may contact Haven Lake Coaching to:

• Ask questions about information you have provided

• Request that contact information be corrected

• Request that we stop nonessential communications

• Ask about deletion of information, where appropriate and subject to applicable recordkeeping or legal requirements

For a minor, certain requests concerning personal information may need to be made or authorized by a parent or legal guardian, as appropriate.

Changes to This Policy

Haven Lake Coaching may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Contact

Questions about this Privacy Policy or Haven Lake Coaching's privacy practices may be directed to:

Haven Lake Coaching LLC
Email: kris@havenlakecoaching.com
Phone/Text: 585-210-0467